Please kindly read full warranty terms and conditions of the Advanced Replacement Service here.
ASUS ARS service
THIS IS FOR SERVER PRODUCTS ONLY, for warranty service of other products, please go to this link.
Server System (Rack mount)
Please check the printed label of the Server System.The serial number is listed directly below the barcode.The serial number can be found on the side of chassis(1) or the top of the chassis cover(2).
Server System (Tower)
Please check the printed label of the Server System.The serial number is listed directly below the barcodeThe serial number can be found on the back of chassis.
Server Motherboard
Please check the printed label of the Server mother board.The serial number is listed directly below the barcode.
Workstation Mother board
Please check the printed label of the workstation Product.The serial number is listed directly below the barcode.
BIOS version on PCB
Service center
Didn't find the answer?
Contact us:
Self repair:
If you are sure which part is defective and you would like to request the Advanced
Replacement Service, please fill out the form here.
If you would like to determine defective part, please use contact us on email
advance.rma.eu@asus.com or call us: +420 552 303 070 .
How to get Advanced Replacement Service:
Required information:
For the application of the Advanced Replacement Service we will require the following
information:
serial number, model name, part number,
system configuration,
problem description,
proof of purchase may be needed,
contact and shipping information
Customer-Induced Defect:
After receipt of a defective product ASUS will examine if defect is man-made (Customer-Induced
Defect). The most common Customer-Induced Defects (CID) are bent/ broken PINs in CPU sockets,
scratched PCB etc. CID rules and examples can be found on this link: https://www.asus.com/support/Article/568/.
If product has a CID than customer will be charged for
repair, handling and shipping cost. In case the CID part is irreparable customer will be charged for damages caused to Asus.
Warranty terms and conditions:
Please kindly read full warranty terms and conditions of the Advanced Replacement Service here.