If you are sure which part is defective and you would like to request the Advanced
Replacement Service, please fill out the form here.
If you would like to determine defective part, please use contact us on email
firstname.lastname@example.org or call us: +420 552 303 070 .
How to get Advanced Replacement Service:
For the application of the Advanced Replacement Service we will require the following
serial number, model name, part number,
proof of purchase may be needed,
contact and shipping information
After receipt of a defective product ASUS will examine if defect is man-made (Customer-Induced
Defect). The most common Customer-Induced Defects (CID) are bent/ broken PINs in CPU sockets,
scratched PCB etc. CID rules and examples can be found on this link: https://www.asus.com/support/Article/568/.
If product has a CID than customer will be charged for
repair, handling and shipping cost. In case the CID part is irreparable customer will be charged for damages caused to Asus.
Warranty terms and conditions:
Please kindly read full warranty terms and conditions of the Advanced Replacement Service here.