ASUS CSM Motherboard Product Pick-Up & Return
Service
Terms & Conditions for Customers
Dear Valued ASUS Customer
This ASUS CSM Motherboard Product Pick-Up and Return Service ("Service") only applies to specific CSM models (Corporate Stable Model) of ASUS Motherboard ("Product"). This Terms & Conditions describe the Customer's status rights and obligations in a detailed fashion, and shall refer to the Customer as an end user consumer who purchases the Product for private or personal use, not for resale.
Before sending the RMA request, please read this Terms & Conditions carefully.
By sending the RMA request you expressly consent to be bound by this Terms & Conditions, including updated version, and all applicable laws and regulations.
After you have received a Return Material Authorization number ("RMA number") from the ASUS Customer Service, you are deemed to authorize ASUS Repair Center to repair/replace your defective Product.
This Service applies to ASUS branded Motherboard(s) of specific CSM models listed
in the model list on https://eu-rma.asus.com/MB.
The RMA process does not apply to accessories, e.g. discs, manuals, cables and bundled products provided together with the Motherboard that are excluded from the RMA process.
This Service applies only to the Products which are still covered by Warranty, and shall not apply to the Out of Warranty Products.
If the defective Product is Out of Warranty, or the defect has arisen from abnormal use, Customer acknowledges and agrees to pay for repair service and all shipping charges in full and on demand. For more details, please refer to section "Out-of-Warranty cases" and 'Exclusions from this limited Warranty Service' in the Product's warranty card.
Unauthorized returns are defined as any of the following:
and hereafter "Unauthorized Return".
Unauthorized Returns will be void of RMA service and will be returned to the Customer at his expense and risk. No refunds or exchanges will be offered.
Customer is to take the following procedures before returning defective Product to ASUS for RMA service:
Customer shall follow the procedures stated below in order to return the Product to ASUS for In-Warranty Service.
(1) Examine the Proof of Purchase/Proof of Delivery/Serial Number of the Product to ensure that the Product is within its Warranty Period & Warranty Coverage;
(2) Check the Serial Number and Barcode labels have not been defaced, altered, scratched or removed to ensure the Product is not Out of Warranty;
(3) Conduct preliminary inspections or pre-tests to isolate software-related malfunctions and confirm that the malfunction in question is caused by defect in workmanship or materials, or is otherwise covered by ASUS standard warranty. The warranty excludes No Trouble Found ("NTF") and any Customer induced defect or damage ("CID") caused by Customer including but not limited to attempted repair, unauthorized repair, accident, misuse, abuse, neglect, improper maintenance, installation and connection, malfunction of a peripheral device(s), rust or deterioration caused by improper storage.
(4) Any Product, which fails to pass clauses listed above in this section, is regarded as Out of Warranty Product.
1) After Pre-Service Inspection Customer shall contact ASUS Support at https://eu-rma.asus.com/MB and report the problem through the online service authorization form. In order to make an RMA request all required data must be provided;
2) Customers shall provide true, accurate, current and complete personal information as prompted in the service authorization form. If there are any changes of the personal information, (e.g. address, phone numbers, etc.), an update and amendment of the personal information shall be made promptly by Customer via the ASUS Repair Center.
3) If any information of the service authorization form is false, inaccurate, out-of-date or incomplete, ASUS has the right to terminate the RMA service and charge the Customer for the handling costs including costs of transport and internal handling costs.
4) After the RMA number is successfully issued, ASUS will send a confirmation e-mail to the Customer; this e-mail will contain the RMA number and shipping and packing instructions for the defective Product return.
5) The RMA number will be valid for 14 days from the date it is issued by ASUS. Product must be received at ASUS within 14 days of the RMA number issue date, otherwise the RMA number will be expired and the Product will become an Unauthorized Return.
6) The Service will be scheduled based on the Customer's request time to the same day (if the day of request is a working day) or the following working day unless it is not agreed by Customer. The correct and current information in the RMA request is an essential condition for this schedule fulfilment.
7) The transportation will be done on the scheduled working day from Monday to Friday within working hours.
(1) After receiving the RMA number from ASUS, Customer shall prepare the defective Product for return to ASUS.
(2) Customer shall return only the defective Product. No discs, manuals, cables and other accessories shall be returned unless specifically requested and authorized by ASUS in writing in advance. ASUS cannot store and therefore will dispose of these accessories.
(3) Customer shall pack the defective Product securely to prevent it from being damaged during transportation, including but not limited to damages from bending, scratching or rusting. A defective Product must be returned to ASUS in its original packing or in the ASUS-authorized packing material. ASUS will not be held responsible or liable for damages resulting from improper packaging. If available, please always use the CPU plastic cover when returning the Product. Customer is responsible for any damage to the Product during transportation caused by improper packing.
(4) Customer shall mark each Product shipment with the RMA number on the exterior of each box. No returns will be accepted without a valid RMA number marked clearly on the exterior of each box. Product received without a valid RMA number marked clearly on the exterior of each box will be considered an Unauthorized Return.
(5) Upon receiving the Product, ASUS will check whether it is missing any parts or it is physically damaged due to improper/insufficient packaging.
(6) Special Local Service Information for non EU members
For non-EU shipments, due to custom reasons, ASUS cannot repair or process any shipment where the content of the box does not match what is stated on the pro-forma invoice generated by the system upon the RMA request. ASUS will thus not be held liable or responsible for the delay or ignorance or termination of repair services in the above-mentioned situation.
(1) Once the defective Product is received by ASUS consigned carrier with all conformed requirements and within In-Warranty period, ASUS will endeavour to repair and re-deliver the repaired Product back to the Customer within five working days, counting from the day of pick-up. The return period as stated above does not apply to out-of-warranty repair services.
(2) All returns will be verified upon receipt by ASUS against the original date of purchase of the Product and the extent of the warranty coverage.
(3) If the defective Product is not repairable, ASUS will exchange the defective Product with an equivalent replacement Product (of the same or higher specifications).
(4) Any fault or damage of the received Product has to be reported by Customer to ASUS Repair Center within 24 hours after receiving the Product. Any complaints regarding damages to delivered Product received after 24 hours of the time of delivery will not be accepted.
Customers shall comply with all domestic and international shipment standards and formalities. Since the shipment may be transnational, Customers will also have to comply with the shipment laws and regulations in their residing country and countries where ASUS are located.
The Customer agrees to fully indemnify and hold ASUS harmless and defend ASUS from and against all damages and loses (including reasonable attorney fees and court fees) incurred by ASUS associated with the breach of this Terms and Conditions