ASUS Repair terms and conditions
PLEASE READ THESE REPAIR TERMS and CONDITIONS CAREFULLY if you have a REQUEST to USE the REPAIR SERVICE of ASUS HOLLAND B.V. by CLICKING on the "Yes, I have read and understand the terms and conditions and I accept them" STATEMENT BELOW you agree that THESE REPAIR TERMS and CONDITIONS APPLY to the SERVICE by ASUS. IF YOU DO NOT AGREE, PLEASE REFER TO OUR SUPPORT WEBSITE: http://www.asus.com/NL/support/
These terms and conditions apply to the repair activities offered by ASUS Holland B.V. (hereinafter referred to as ASUS) to the buyer, payer and recipient of ASUS Repair services (hereinafter referred to as the customer). ASUS Holland B.V. is a company that is registered in The Netherlands according to the rules, with the main address Marconistraat 2, 7825 GD, Emmen, The Netherlands.
These terms and conditions describe the status rights and obligations of the customer. They are consistent with and/or supplementary to the warranty card that ASUS has included with the product you have registered. If the customer has read these terms and conditions and continues to send the defective device to ASUS for service, he/she is obliged to meet and he/she will be considered to have accepted the following requirements, defined by ASUS.
3. Responsibility of the customer, product registration and use of contact information.
The customer must ensure delivery of true, accurate, current and complete personal data to ASUS. If changes occur in the personal information, (e.g. address, telephone numbers etc.), immediately an update and adjustment must be done via the ASUS Customer Service Center (direct number: 0591-570290). If information is false, inaccurate, not current or incomplete, ASUS has the right any or all of the current use of ASUS to refuse Service (or any part thereof). The personal information you provide can be used for the Asus customer satisfaction survey. The information from this survey will be kept confidential. It will only be used for the purpose of "improvement of customer satisfaction" and will only be given to employees and to Asus related parties who are subject to agreements to avoid further spread of the confidential information
4. Shipment of goods
If the defective product is retrieved via the carrier hired by ASUS, ASUS will ensure that within a reasonable period of time is repaired and delivered back to the customer (the goal is 7 to 10 business days), provided that the necessary spare parts are available. ASUS reserves the right to send goods repaired in parties and send data changes without prior notice. This guarantee on the time period does not apply to repairs outside the warranty coverage.
5. Responsibility and liability
a. During the repair, with the exception of the OEM version of the Windows operating system, ASUS is not responsible for any installed software and/or data stored in the system and any damage. For themes with regard to the software, you need the help of software vendors.
b. The customer is responsible for storage of his/her data in a safe way and keeping a copy of important files. Asus is never liable or responsible for any loss of data or files during the repair or shipping process.
c. The customer will put nothing in the package, other than the defective product, unless specifically was asked for. For example, a carrying case and power cables need not to be returned unless requested. Something that was received without special request will be treated as filling material and can be discarded. The customer must refrain from any claim of loss on these filling materials.
d. The customer is responsible for the packaging of the defective product that is sent in for repair to ASUS. ASUS is not responsible for the repair and the damage itself, when the product is (further) damaged on arrival by use of an inappropriate packing.
e. ASUS cannot repair or process return packages, the contents of which does not correspond with what is mentioned by the customer. ASUS will not be held liable or responsible for the delay of, not performing or termination of repair service in the above mentioned situations.
f. The customer agrees to pay for the repair service and the shipping costs in case of repair service that is out of warranty and/or if the returned products are damaged as a result of, or seems to be the result, incorrect use and/or deliberate destruction. Asus will not be liable or responsible for the termination and/or modification and/or charging the repair services in cases mentioned above.
g. If the customer does not pay for the out of warranty repair service within 1 month after the invoice is sent, ASUS will not be liable for returning the product to this customer.
h. The ASUS Service Center reserves the right to refuse service for products that are not ASUS and/or products that are supposedly from ASUS and/or products that were not imported/exported in accordance with the law and/or products that were unlawfully obtained.
i. After receiving a returned repaired device, the customer has the right to report a damaged delivery or missing parts to the local ASUS Customer Service Center (direct number: 0591-570290) within 48 hours. If this period has elapsed, ASUS will not be held responsible for or respond to any claims.
6. Warranty coverage
An ASUS product with an extended warranty coverage that was bought from local resellers or distributors do not have the guarantee to receive repair service, unless the following conditions are met:
(I) The expansion pack is a standard ASUS warranty extension package, purchased from authorized distributors and resellers of ASUS.
(Ii) The product and the information on an extension were registered on the ASUS website by the reseller, Distributor and/or the end user.
7. Laws and regulations
The customer shall comply with all domestic and international transport standards and formalities and related laws in The Netherlands. Because the shipment can be international, the customer must also comply with the applicable transport laws and regulations in the country in which they live.
8. Limitation of liability
ASUS AND ITS AFFILIATES, EMPLOYEES AND REPRESENTATIVES MAY UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE REPAIR SERVICE, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCTION OF PROGRAMS OR DATA OR NOT MAINTAINING THE CONFIDENTIALITY OF DATA, OR LOSS OF BUSINESS TRANSACTIONS, BENEFITS, REVENUE OR ANTICIPATED SAVINGS IN THE MAXIMUM EXTENT TO WHICH THIS IS PERMITTED BY LAW THAT IS APPLICABLE. THE TOTAL ACCUMULATED LIABILITY OF ASUS AND ITS AFFILIATES, EMPLOYEES AND REPRESENTATIVES IN RELATION TO THE CUSTOMER FOR ANY AND ALL CLAIMS THAT ARISE DURING THE REPAIR SERVICE SHALL NOT EXCEED AN AMOUNT EQUAL TO THE VALUE OF THE PURCHASED PRODUCT.
Customer agrees to indemnify and hold ASUS blameless for any dispute and/or process that is initiated by a third because of a breach of these terms and conditions by the customer.
10. Other directive
I. Summary of these terms and conditions shall be governed by the laws and regulations as applicable in Netherlands.
II. In the event of the emergence of a dispute from or in connection with these terms and conditions, ASUS and its customers agree to submit to the jurisdiction of a Dutch District Court as the Court of first instance.
III. Where one of the conditions set out in these terms and conditions are specified go out of date or declared invalid, this will not affect the rest of the terms and conditions.