ASUS Finland - Warranty & Repair

Please read carefully below how to use your ASUS warranty service in order to repair your product.
If the product fails during normal and proper use within the warranty period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the notebook is under warranty, the ownership of the replaced defective parts will automatically be transferred to ASUS.

All components repaired or replaced by ASUS Notebook Service Centre will be under warranty for the remaining period of warranty or for no less than 3 months.

Returning a product to ASUS Notebook Service Centre during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, ASUS Notebook Service Centre reserves the right to check the validity of your warranty and your request for warranty service. Charges may apply if the product fails to meet the warranty criteria.

For out of warranty repairs, the repair handling process is arranged between the service partner and the customer. ASUS is not involved in the pricing. Please note that the lead time for repairs not covered by the warranty might take longer time.

Back up all your personal data and remove any confidential, proprietary information from the hard drive. ASUS and its Service Centre will not be responsible for any loss of your own programs, data or information.

  1. It is important that you read the warranty terms before filling in the form.

  2. Please fill in the warranty application form for your product:

  3. Return your product in the original box
    We strongly suggest that you return your product in the original box that your product came in, and once this is done, put this box into another box with protective shipping material like foam/bubble wrappings in it. If this is a tablet/phone or any kind of portable device; place the screen downwards in the box, do not let it face upwards!
    The box needs to be able to take a fall from 1 meter without it moving or rattling around or in any way that could break the unit.

    NOTE! If original packing is not used make sure enough packing material is used to cover all sides of the product. Note that the product may be returned in a standard box.

  4. Book pickup
    When you have filled in the application form for your product you will receive two different emails.
    The first email includes your RMA-number and further instructions how to send the product in.
    The second email will include the shipping label. Depending on your place of residence the shipment will be handled by DHL, Fedex or UPS.
    You can reach the shipping company you have a return label for on below number:

    DHL: 030 45 345 | Fedex: 010 800 515 | UPS: 09 231 134 06

    The shipping company will need the following information upon calling:
    A) Product type
    B) Pick-up adress
    C) Package quantity
    D) Contact person and phone number


You can follow the status of your repair here.
If you have any questions please contact ASUS support on 38 32 29 43 or alternatively submit your question online form

How do I find my serial number?

Per product below:
Notebook



  1. Please check the base of your notebook for sticker label. (10-15 characters).
  2. The serial no. is listed directly below the barcode after the word "SN:".
  1. Please check the base of your notebook for sticker label. (15 characters).
  2. The serial no. is listed directly above the barcode.
Mobile Phone



  1. lease check the base of your mobile phone
  2. The serial no. is etched in the product or on a sticker.
Eee Pad / Tablet



  1. Check the sticker label on the device or the package box. Or check the sticker label on warranty card.
  2. The serial number is listed after the word "Serial Number," "SSN", "S/N", or "SN".
  1. Find the serial number in "Settings" -> "About" -> "Status" -> "Serial number"
Desktop

  1. Check the sticker label on the back of the desktop PC.
  2. The serial number is listed after the word "Serial Number", "SSN", "S/N", or "SN".
LCD / Monitor



  1. Check the sticker label on the back of the LCD monitor.
  1. Check the sticker label on the device or the package box. Or check the sticker label on warranty card.
All in One

  1. Check the sticker label byt he I/O ports on the back of the product
  2. The serial number is listed after the word "Serial Number", "SSN", "S/N", or "SN".
Eee PC

  1. Check the sticker label on the device or the package box. Or check the sticker label on warranty card.
  2. The serial number is listed after the word "Serial Number", "SSN", "S/N", or "SN".
Digital Home





  1. Check the sticker label on the device or the package box. Or check the sticker label on warranty card.
  2. The serial number is listed after the word "Serial Number", "SSN", "S/N", or "SN".
  1. Check the sticker label on the device or the package box. Or check the sticker label on warranty card.
  2. The serial number is listed after the word "Serial Number", "SSN", "S/N", or "SN".
PDA

  1. Please check the base of your PDA for sticker label. (10-15 characters).
  2. The serial no. is listed directly below the barcode after the word "SN:".

Warranty Terms

1. General
ASUSTeK Computer Inc warrants this ASUS notebook to be free from defects in workmanship and materials for the period defined on the label sticker on the back of the notebook, for example: 24M means 24 months and 36M means 36 months from the date of purchase. This warranty applies only to products that are new on the date of purchase. Please keep the original purchase invoice and warranty ward for future service request. We provide a 12-month warranty for Notebook batteries and a 6-month warranty for Eee PC batteries. The warranty does not cover free accessories, which were delivered together with the notebook, such as: carry bags or mouse.
If the product fails during normal and proper use within the warranty period, ASUS will, at its discretion, repair or replace the defective parts within the product, or the product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the notebook is under warranty, the ownership of the replaced defective parts will automatically be transferred to ASUS.
All components repaired or replaced by ASUS Notebook Service Centre will be under warranty for the remaining period of warranty or for no less than 3 months.
Please keep the original packaging, in case your notebook needs to be returned for repair. Original packaging provides a better protection for your notebook during transportation. If the product is not packaged in its original box, ASUS will not be liable for any damages occurred during transit. After repair is finished, ASUS Service Centre will probably return the notebook to you in new generic packing (non-original packaging). Due to service centre may not re-use the packing material, we are not reliable to return original packaging. ASUS will recover the originally configured operation system bundled with the product if the Hard Drive is replaced. ASUS will not be liable to restore or transfer the user's data, programs from the original Hard Disk

For out of warranty repairs, the repair handling process is arranged between the service partner and the customer. ASUS is not involved in the pricing. Please note that the lead time for repairs not covered by the warranty might take longer time.

2. Software support
Your ASUS notebook is supplied with pre-installed software. If you have any related technical problems when using ASUS notebook. We suggest you check the manual or ASUS web site to carry out preliminary trouble shooting.

3. TFT LCD Defect Policy
Despite the highest possible standards, the intricate manufacturing of thin-film transistor (TFT) liquid crystal display (LCD) screens may still produce slight visual imperfections. These visual imperfections do not impair the performance of your ASUS notebook. However, ASUS will provide the warranty service for your ASUS notebook's TFT LCD screen only when there are at least:
A) More than 3 bright dots or 5 dark dots or 8 bright and/or dark dots in total; or
B) 2 adjacent bright dots or 2 adjacent dark dots; or
C) 3 bright and/or dark dots within an area 15 mm in diameter.
(Please note: A bright dot is a white or sub-pixel that is always on under BLACK pattern. A dark dot is a black or sub-pixel that is always off under patterns excluding black.)

The inspection conditions are:
• Not less than 30cm distance, in a straight line, between TFT screen and inspector.
• Room temperature between 20-40 centigrades
• Lighting is between 300 and 500 lux
These TFT LCD screen warranty conditions are offered by TFT LCD manufacturers. ASUS will therefore, provide limited panel replacement service.

4. Exclusions from the Limited Warranty Service
The warranty excludes the following:
1) The product has been tampered, repaired and/or modified by non authorized personnel;
2) The serial number of the notebook, components or accessories has been altered, cancelled or removed;
3) The warranty seals has been broken or altered;
4) There is damage caused by an external electrical fault, accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions;
5) There is damage caused by improper installation or improper connection to a peripheral device (printer, optical drive, etc);
6) There is damage from usage outside of the operation or storage parameters or environment detailed in the User's Manual;
7) There is damage from use of parts not manufactured or sold by ASUS;
8) There is damage to or loss of any program, data or removable storage media, or if there is costs from recovering any program or data;
9) There is damage from third party software or from any virus;
10) Support to install or configure the product for any third party software application or device, or network configuration
11) Due to technology limitation, some device may be limited or not compatible to be used on this product. These limitation are common or defined standards within the IT industry and are not specific to ASUS notebooks

5. Before Contacting ASUS Service Centre
• Back up all your personal data and remove any confidential, proprietary information in the hard drive. ASUS and its Service Centre will not be responsible for any loss of your own programs, data or information.
• If you received an error message, write it down with the fault description and include it with the notebook.
• Retrieve from your ASUS notebook its operating system and the BIOS version.
• Ensure you have ready your ASUS notebook’s model name, serial number, sales invoice/receipt with date of purchase, and warranty card.
• Make sure you are in front of your ASUS notebook and have your notebook turned on if it's feasible when you call.
• You will be required to provide proof of purchase before warranty service can be performed.
• If the product is eligible for the courier pickup and return service, you are required to contact ASUS to arrange this service using ASUS's designated freight carrier if the product is under warranty. RMA number will be provided by ASUS helpdesk as your return authorization. If the RMA number is not visible upon receiving the product, the product will be returned without further notice and ASUS will not be liable for any loss or damage of the product.

6. Additional Information to Take Care of Your Product:
• Carefully read and follow all instruction and safety precautions included in the product user manual.
• When placing your notebook in the carry bag, remove all cable/adaptor connected and avoid over packing your carry bag which may apply excessive pressure to the notebook causing damage to the notebook and/or LCD.
• Battery should be completely discharged and recharged once a month to maintain the life time of the battery. Please refer to the user manual for detailed care instruction.

7. Local Service Procedure: